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SHIPPING & DELIVERY POLICY
Last updated September 23, 2022
This Shipping & Delivery Policy is part of our Terms of Use ("Terms") and should be therefore read alongside our main Terms: https://www.theisens.com/help/terms-of-use.
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
In-Store Pickup
In-store and curbside pickup is available for Any products that are allowed to be added to the cart as "Pick Up in Store". Pickups are available During normal business hours (vary by location). If the store location selected is listed as "In Stock" then your order will typically be ready for pick up within 4 hours. You will be notified via email when your order is ready for pick up
We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.
Free Shipping
We offer free standard shipping (The lesser of Spee-Dee Delivery, FedEx Ground Home Delivery, or FedEx Ground Commercial) on shipping on clothing and footwear orders over $49.
Expedited Shipping Fees
We also offer expedited shipping at the following rates:
|
Shipping Method
|
Shipping Fee
|
|
FedEx Ground
3 - 6 Business Days
|
Calculated at Checkout |
|
FedEx 2-Day
2 Business Days
|
Calculated at Checkout |
|
Spee-Delivery Service
2 - 3 Business Days
|
Calculated at Checkout |
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
All times and dates given for delivery of the products are given in good faith but are estimates only.
In most cases orders that are placed before 12 PM Central will be processed that day and typically shipped out within two business days. Items ordered after 12 PM Central will be processed the following day and typically shipped out within two business days. Please note that this is a general guideline and shipping can take longer depending on the circumstances. Orders may be processed but not picked up by the carrier on weekends. Orders will not be processed on holidays in which our stores are closed.
DO YOU DELIVER INTERNATIONALLY?
We do not offer international shipping.
ARE THERE OTHER SHIPPING RESTRICTIONS?
Hazardous materials
Products that are considered 'oversized' by carriers
Orders cannot be shipped to P.O. Boxes
Orders cannot be shipped to Hawaii or Alaska
IN- STORE RETURNS
For returns with a receipt: all refunds will be given back in the original method of payment where possible. If items are returned to a different store, or in store from a Theisens.com order, accepted returns may be refunded in cash. Items paid with a check require a 10 day waiting period for a cash refund. A Gift Card will be issued for purchases paid by check returned within 10 days. Returns over $150 require a corporate check to be issued, which will be done within 10 days. Gift receipt – an even exchange or Gift Card will be issued. For returns without a receipt: A Gift Card will be issued for the refund amount, which may be lower than the full retail. A valid ID must be presented. Additional information: Firearms are not eligible for returns or exchanges. Clearance merchandise may be exchanged or a gift card will be issued with a receipt dated within 30 days. ALL SALES FINAL after 30 days. All sales final on “Dot Sale” clearance merchandise. No returns or exchanges. Special orders cannot be canceled or refunded. Out-of-season merchandise cannot be refunded.
QUESTIONS ABOUT RETURNS?
If you have questions about returns, please review our Return Policy: https://www.theisens.com/help/return-policy.
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
If you have any further questions or comments, you may contact us by:
- Phone: 1-866-245-6850
- Email: customerservice@theisens.com